INSTALOVE

© 2017 Sugar Six Photography LLC

FAQ's & Policies

Frequently Asked Questions & Policies

 

Where are you located?

I’m located in Eagle River Alaska. I have a studio attached to my home in Eagle River and I photograph outdoors all around Anchorage, Eagle River and the MatSu Valley.

 

What do you photograph?

I’m a portrait & wedding photographer. I photograph newborns, babies, children, families, engagements, high school seniors, boudoir, professional headshots and weddings.

 

What is the studio address?

My address will be provided to you in your prep information once a session is booked. Because my studio is attached to my home I do not list my exact address online.

 

Is your studio a professional setup?

Yes! When people hear home studio sometimes they envision a temporary setup. My studio is 1200 square ft of permanently established studio space. It is used exclusively for photography services and is totally separate from the rest of my home. You can see a photos of the studio setup here:  

 

How far in advance do you book?

Typically I book weddings months to a year in advance but I often have open slots so even if it’s last minute feel free to give me a call. For portrait work I typically book about 3 weeks in advance. I encourage people to book newborns as early as possible as I have limited slots for newborns each month.

 

How much do you cost?

My pricing guides can be found here – Maternity/Newborn pricingPortrait PricingHigh School Senior PricingWedding Pricing.

 

Do you include the digital negatives with your packages?

Yes! Every single package with Sugar Six Photography is all inclusive and comes with your retouched high resolution digital files.

 

How long until I get my images back?

For portrait work your images will be ready to preview 2-3 weeks after your session. For weddings your full gallery will be ready 6-8 weeks after your wedding.

 

Will you travel to an area outside the Anchorage/Eagle River area for portraits?

Yes, I’m happy to discuss locations for your portraits outside my normal area. There are travel fees involved for a portrait session more than 30 miles away from my studio in Eagle River. We can discuss travel fees specific to where you would like to go at inquiry. For weddings there are travel fees once it is more than 50 miles to your destination.

 

Do you require money up front?

Yes, with every portrait package 50% of the package is due as a retainer to book your session time. The remaining 50% is due after you have previewed your final images. For weddings a $1000 non refundable retainer is due at the time of contract signing.

 

How do I book a package & schedule my appointment time?

Simply give me a call at 907-317-1433, text, or email to Samantha@sugarsixphotography.com and we can get you scheduled in. I do not offer online scheduling at this time.

 

Do you take credit card?

Yes I take credit card payments online or in person as well as cash but please no personal checks.

 

What if we schedule an outdoor session and it’s bad weather?

If we’ve scheduled you for an outdoor session I will touch base to confirm and discuss the day before. If weather is a concern we will discuss rescheduling options and make a plan. If we have to reschedule your session due to weather there is no rescheduling fee.

 

What if I need to reschedule my session?

If you need to reschedule for some reason please contact me as soon as possible and we can discuss options. I require 24 hours notice to reschedule and maintain your retainer.

 

We have a scheduled session and my child is sick should I still come?

If your session will be outdoors the choice is yours based on how you think your child will behave ill but if its in studio I have a no illness policy. Because newborns are a frequent visitor to my studio it’s important it’s as germ free as possible. Please contact me ASAP to discuss if someone in your party is sick on portrait day.

 

Is your studio wheelchair accessible?

My studio is in a downstairs area and not wheelchair accessible however my services can easily be provided somewhere that is. If you have accessibility concerns please let me know and we can work out an alternate location.

 

Are you allergy friendly?

My home is a smoke free, very clean, dog friendly space. We also have peanuts in the home as well as other allergens. If someone in your party has allergy concerns please discuss it with me and we can come up with a plan or photograph elsewhere.

 

Canon or Nikon?

Yes I’m asked this a lot. I shoot Nikon…..no hard feelings Canon folks.

Policies

Portrait Retainer -

A retainer payment is required with every package booked with Sugar Six Photography. Typically your retainer will be half of your package or payment in full for mini sessions as outlined at booking. The retainer secures your time slot for your session, covers your photography time and retouching time. Once your session has taken place the retainer is non refundable.

Rescheduling -

If you have paid your retainer and need to reschedule your session simply call or email as soon as you learn you need to reschedule. 24 hours notice is required to reschedule. Your retainer will be applied toward your future session date and time as long as that session takes place within three months of your original session date. Additional reschedules will be allowed at Sugar Six discretion but are not guaranteed. If you no show, or fail to reschedule within three months from your original session time, your retainer is non refundable and is applied to cover photographer's lost income & time for holding your slot for you.

Purchasing your images -

Once you have had your session, and your images have been retouched, you will receive and online slideshow to preview your finished polished images. You will receive the preview link via email within 2-3 weeks of your original session date. Once you have previewed your images, assuming you love them and want them, you simply call or email to make your final package payment and your images will be available for you to download on your own private website.

Satisfaction Guarantee -

If you do not love your images from your session once you preview you have two options. I want everyone to love their images so I'd be happy to offer you a reshoot at no charge. If you opt for a reshoot we will schedule a date and time within three months of your original date per the reschedule policy and reshoot the same session with the same subjects. If you opt for a reshoot your images from the first session will be deleted and will not be available for purchase and your reshoot images will take their place as your package images. Instead of a reshoot you can opt not to complete purchase of your package, your first payment of the retainer is applied to cover photography & retouching time, and you make no further payments. Your images will then be deleted and will not be available to purchase at a later date.

Wedding Payments -

Wedding payment policies & obligations are outlined in a contract you will review and sign upon booking. Wedding services are a specific service and only the policies outlined in the contract are applicable to weddings. There are no reshoots or refunds outside the contracted agreement with any wedding contract.

Payment Type -

Credit card, cash or personal check can be used for payment. If you opt to pay with personal check please note that services will not be rendered, or images released, for several days until the bank has cleared the check. Sugar Six does not accept third party checks, PayPal or bank transfers for payment. A $30 NSF fee will be added to any package if a personal check fails to clear and cash payment will be required after a NSF for a personal check.

Personal Conduct

Photography is a very personalized service so it's important that everyone involved feel safe and respected throughout the process. Safety first! Sugar Six has the right to refuse service to anyone and will exercise that right if anyone can not be respectful or safe. All photo locations are suggestions only and you are welcome to decline any area, pose, or situation you feel uncomfortable with. There are many location options available and we can easily amend the location plan if you feel you or your children need accommodations in any way. It is the parents responsibility to control their children and keep them safe in the studio or at an off site location. Sugar Six will not knowingly trespass for photography purposes. If you have a location in mind that is private property you will need to obtain appropriate permission before we can agree to that as a location. Sugar Six is not responsible for any injury sustained during a photo shoot. All photo shoots will end immediately, and parties asked to leave, if someone threatens the safety of others. If asked to leave a photo session the retainer portion paid covers that lost photography time and there will be no refunds issued.

Image Delivery

High Resolution-

Images will be provided in high resolution without watermark. Image file size will vary based on cropping & post processing but in general high resolution means images larger than 2500x2500 pixels at 300 DPI. Images are large enough to comfortably print 24x30" prints. Larger prints can be ordered from the files depending on file dimensions. Sugar Six offers lifetime file preparation for images intended for print over 24x30" in size.

File Format-

Images will be delivered in digital format online through a web based service. Clients can download unlimited times, share the link with anyone they choose and print through my professional lab directly through their private gallery. Sugar Six is not responsible for online access monitoring. Personal privacy is honored as best as possible and images will never be shared online without your specific permission. Sugar Six galleries will be removed upon request at any time. However due to the nature of the internet Sugar Six can not guarantee removal of images that have been copied by others to other sources such as Pinterest, Twitter, etc.

Image Storage -

Sugar Six Photography will maintain images for one year after the photo shoot. Online galleries will stay active for at least 90 days for clients to download images from. After that 90 days, but before the one year mark, the gallery can be rehosted upon request for a $10 service charge fee. After one year from the date of the shoot Sugar Six does not guarantee storage of the images so it is critical that clients backup images to multiple locations for long term storage.

Products

If you choose to order wall art or albums through Sugar Six Photography products will be ordered once paid in full. Due to the custom nature of photography products once design, wording and layout are approved the orders are non refundable. All products ordered and shipped to Sugar Six must be picked up within 30 days of arrival notification. Prints ordered through your private gallery are fulfilled directly from the professional lab. Sugar Six Photography is not responsible for orders coming directly from the lab to the customer.

© Sugar Six Photography LLC

Eagle River, Alaska Photographer

 

 

Sugar Six Photography LLC